# Getting Started

Before creating your mobile app, we need to download the Lucy mobile app and set it up in your mobile device.

## Downloading and Installing the Lucy Mobile App

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Download the Lucy mobile app from the App Store for iOS or from the Play Store for Android.
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## Sign in to the App

After downloading and installing the Lucy mobile app, let's sign in.

1. Open the Lucy Mobile app in your mobile device.
2. Enter your **Organization name.**
3. Click **Next.** Login screen displays.
4. Enter your **Username** and **Password**, then click **Login**.
5. App home screen opens.

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You can find the organization name in the web URL. For example:

![](/files/foouq3U42ZgwDwJ4zUqI)
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The login credentials will be the same as those you use in the Lucy web application.
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<figure><img src="/files/nwbqmnxsXEazQ1R2mMUa" alt="" width="353"><figcaption><p>Login screen</p></figcaption></figure>

<figure><img src="/files/gqsi9EM5dsOHkfqu2ykK" alt="" width="353"><figcaption><p>Home screen</p></figcaption></figure>

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The mobile app comes with a default homepage and a settings page that you can customise to suit your preferences.
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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
