Chapter 4: Alarm Escalation

Alarm Escalation is the process of notifying alarms up the hierarchy, to the interested notification groups, according to pre-configured escalation matrices.

Escalation levels are configured for each Alarm Class in a way that if no action is taken at the first level within a given time, Alarm is routed to the notification groups at the second level, and again still if there is no action taken at the timeout for the third escalation level the alarm being routed to a notification group at a third level if it is configured.

Alarm Notification Groups

This section describes the following:

1. Configure Alarm Notification Group

2. Edit an Alarm Notification Group

3. Delete an Alarm Notification Group

4. Search Alarm Notification Groups

Setting under App Configuration Alarm Notification Groups configured under this (Settings🡪Alarm Escalation🡪Alarm Notification Groups) will be displayed under the “Alarm Escalation Disable Notification Group” Drop-down box in App Configuration page (Settings🡪Manage🡪App Configuration🡪Alarm Escalation) to be selected as the respective Alarm Notification Group.

Path Settings icon 🡪 Alarm Escalation section🡪 Alarm Notification Groups

Configure Alarm Notification Groups

1. Click the Settings icon and select Alarm Notification Groups under Alarm Escalation section. Alarm Notification Groups search page will appear.

2. Click on New Alarm Notification Group link. New Alarm Notification Group dialog box appears.

3. In the Group Name box, type a unique and appropriate name for the new Notification Group.

4. Click Add to create the new Notification Group. Click icon to close and abort the operation.

5. Go to Notification Group details page.

6. Under Members section, click on Add a Member link. User Search page appears.

7. Select a User from the User Search page.

8. Repeat the steps 6, 7 to keep adding the Users, you want in this Notification Group.

Edit an Alarm Notification Group

1. Click the Settings icon and select Alarm Notification Groups under Alarm Escalation section. Alarm Notification Groups Search page will appear.
2. Type the name of the Notification Group in to the Search Alarm Notification Group input box to search for the Alarm Notification Group.

3. Click on the name of the Notification Group to be edited. Detail page will appear.

4. Hover over details section and click the edit icon.
5. Edit the Notification Group name and click Save.

6. Under Members section, click on Add a Member link. User Search page appears.

7. Select a User from the User Search page.

8. Repeat steps 6, 7 to keep adding the Users you want in this Notification Group.

9. Click on icon on the far right of each group member name to remove the member from the group.

Delete an Alarm Notification Group

1. Click the Settings icon and select Alarm Notification Group under Alarm Escalation section. Alarm Notification Group search page will appear.
2. Type the name of the Alarm Notification Group in to the Search Alarm Notification Group input box to search for the Notification Group you want.

3. Click on the name of the Notification Group to be deleted.

4. On the sidebar, click on the Delete Alarm Notification Group link or icon to delete this Alarm Notification Group.
5. A message box to confirm deletion appears. Click Delete to confirm deletion of the Alarm Notification Group, or to close the message box without deleting, click icon.

If an Alarm Notification Group is in use, you cannot delete it.

Search Alarm Notification Groups

1. Click the Settings icon and select Alarm Notification Groups under Alarm Escalation section. Alarm Notification Group Search page will appear.
2. Type the name of the Alarm Notification Group in to the Search Alarm Notification Group input box to search for the Alarm Notification Group.

Alarm Escalation Matrix

Alarm Escalation Matrix allows you to add Alarm Notification Groups to each Escalation Level of an Alarm.

First escalation message will be sent based on the time you have given as the shortest Escalation time considering whether Working Hours or After Hours.

Alarm Escalation Matrix will be populated with records which allow you add Alarm Notification Groups to each Escalation Level of the selected Alarm. Each Alarm will have a record on Alarm Escalation Matrix with the associated details (Equipment Template, Point Template, Alarm Message, and Alarm Class) along with the 5 Escalation Levels. You need to add Alarm Notification Groups to each Escalation Level under Working Hours and After Hours.

Path Settings icon 🡪Alarm Escalation section🡪 Alarm Escalation Matrix

To add Alarm Notification Groups to each Escalation Level on Alarm Escalation Matrix;

1. Go to Settings menu🡪 Alarm Escalation 🡪Alarm Escalation Matrix.

2. Navigate to the Working Hours tab,

   1. In the Search Alarm box, type the required Alarm to search for it.

   2. Click the icon of Escalation Level. A pop-up window appear to add Alarm Notification Group.
   3. Click Add a Group link and select the required Alarm Notification Group.

   4. Add Notification Groups to rest of the Escalation Levels as well.

3. Add Notification Groups to the Escalation Levels under After Hours tab also.